FLS FOR ATB – FOR A WORLD WITH CLEAN WATER – ATB WATER GMBH TAKES CUSTOMER SERVICE TO A NEW LEVEL – SOLVARES GROUP – Marktführer für Ressourcen-Optimierung in Europa

CASE STUDY

FLS – FAST LEAN SMART

WORLDWIDE PLANNING TO ACHIEVE THE HIGHEST LEVEL OF CUSTOMER SERVICE

Industry: Machinery and plant engineering
Product: FLS VISITOUR / FLS MOBILE

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OVERVIEW

Challenge

Company-wide re-evaluation of technical field service offer
Goal-defined rules and consideration of possible goal conflicts
Adoption of operational planning with FLS VISITOUR
Training of Dispatch teams in ad-hoc requests

Solution

Fast and binding pre-optimised appointments
Considerable time saved at customer site
Increase in order resolution by 28.5 %
Reduction of planning efforts in scheduling
Efficiency gains through intelligent monitoring
Transparency of service processes
Expansion of the service portfolio

More information:
www.atbwater.de

70% of our planet is covered with water, making the topic increasingly important. This water is not always clean and directly usable for us humans. Only about 1% of the water reserves available worldwide is of drinking quality. No wonder, it is one of the most valuable raw materials of the 21st century. However, as a human factor, we contribute significantly to water pollution. The focus of our society is changing, and so the sustainable and resource-saving use of water is a primary focus.

ATB WATER GmbH, with its headquarters in Porta Westfalica and 4 other locations across Europe and the USA, has adopted this focus as its corporate objective, and for over 20 years has positioned…

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