FLS FOR HOMESERVE – UK’S SECOND LARGEST BOILER INSTALLER NOW GETTING TO CUSTOMERS FASTER WITH FLS – SOLVARES GROUP – Marktführer für Ressourcen-Optimierung in Europa

CASE STUDY

FLS – FAST LEAN SMART

SETTING NEW STANDARDS IN ONLINE DELIVERY SERVICE WITH BEST-OF-BREED-TECHNOLOGY

Industry: Online delivery service
Product: FLS VISITOUR / FLS MOBILE

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OVERVIEW

Challenge

Introduction of a software-based appointment and route scheduling solution as well as a mobile solution
Short implementation phase and rapid go-live
Scalability of the scheduling solution
Complex dynamic real-time scheduling

Solution

HomeServe is getting to its customers 25% faster than before
Increased scheduling efficiency
Transparent service processes
Increased customer experience

More information:
www.homeserve.com

FAST LEAN SMART (FLS) is living up to its name in more ways than one. In Summer 2018 it enacted a faster-than-usual deployment of its scheduling and route optimisation software for the boiler installations division of HomeServe (formerly Help-Link) so it could be ready for autumn and winter, the company’s busiest time of year. Now it’s improving operational efficiency to such an extent that HomeServe is getting to its customers 25% faster than before.

The challenge
HomeServe is the UK’s second-largest boiler installer and the operations have two distinct components. First, a sales surveyor will conduct a video, telephone or in-home survey …

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