CASE STUDY    FLS – FAST LEAN SMART FOR JUNGHEINRICH

WORLDWIDE PLANNING TO ACHIEVE THE HIGHEST LEVEL OF CUSTOMER SERVICE

Industry: Machinery and plant engineering
Product: FLS VISITOUR / FLS MOBILE

The Jungheinrich Group is one of the world‘s three largest suppliers of material handling equipment, warehousing and materials flow technology. Headquartered in Hamburg, Germany, the company operates sales and service subsidiaries in 40 countries around the world.

Jungheinrich has developed from a forklift truck ­manufacturer to become an intralogistics service and solution provider and today employs more than 4,000 mobile service engineers all around the globe.

Service Engineers work on a wide range of equipment, some of which have ­particular skill or site access requirements and task types range from servicing and safety checks, which are a legal requirements, to acute emergency repairs. Tasks are created in SAP ERP and passed through seamless integration to FLS VISITOUR for scheduling in the most efficient and cost effective way. For Jungheinrich this included the creation of a …

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