CASE STUDY
FLS – FAST LEAN SMART
BEST QUALITY OF LIVING DUE TO OPTIMUM ALLROUND SERVICE
Branche: Facility Management
Produkt: FLS VISITOUR / FLS MOBILE
OVERVIEW
Challenge
- Introduction of a software-based appointment and route scheduling solution for central scheduling
- Introduction of paperless processes for scheduling and communicating with 210 technicians
- Enhanced customer satisfaction
- Consideration of the process for cross-trade repairs in the appointment schedule
- Provision of comprehensive object data for scheduling and technicians
Solution
- Reduction of waiting times, tour-optimized desired date offers, increased first-time fix rate
- Continuous paperless service processes from resource planning up to the documentation
- Increased scheduling efficiency
- Enhanced customer satisfaction: More than 95 percent of customers of the maintenance department assess the service as very good or good
More information:
www.vivawest.de
www.vivawest.de
As one of the leading housing providers in North Rhine-Westphalia, VIVAWEST manages around 120,000 flats in the Rhine and Ruhr area. In about 100 municipalities between Aachen and Ahlen around 300,000 people have found a home at VIVAWEST. The four operating companies of the VIVAWEST Group offer all the required services for the management of large real estate inventories – from the maintenance of green and open spaces, through the repair and modernization of flats, the provision of cable TV and internet to utility billing.
VIVAWEST decided to rely on innovative technology at an early stage in order to provide fully automated end-to-end processes – from online claims reporting …
VIVAWEST decided to rely on innovative technology at an early stage in order to provide fully automated end-to-end processes – from online claims reporting …
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