CASE STUDY    MOBILEX FOR MELITTA

CONVERSION OF PERSONNEL PLANNING TO A FIELD SERVICE MANAGEMENT SYSTEM FOR MELITTA PROFESSIONAL COFFEE SOLUTIONS

Industry: Mechanical and plant engineering
Product: mobileX-MIP for Field Service / mobileX-Dispatch

Melitta Professional Coffee Solutions is part of the Melitta group of companies and the specialist for professional coffee supply in the catering and hotel industry. The company includes the Swiss Cafina AG as well as subsidiaries in Austria, France, the Netherlands and the USA, Great Britain, Japan and sales partners worldwide. The company's own customer service department provides maintenance and repair services for Melitta coffee machines 365 days a year.

The core business is the manufacture and worldwide distribution of filter coffee machines and fully automatic coffee machines for the production of coffee specialities. In addition, Melitta Professional Coffee Solutions has its own international customer service ...


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