CASE STUDY MOBILEX FOR MELITTA
CONVERSION OF PERSONNEL PLANNING TO A FIELD SERVICE MANAGEMENT SYSTEM FOR MELITTA PROFESSIONAL COFFEE SOLUTIONS
Industry: Mechanical and plant engineering
Product: mobileX-MIP for Field Service / mobileX-Dispatch
- New system needed to improve technical customer service processes
- So far, little transparent, paper-heavy processes with cumbersome communication channels
- Integration of the new solution in SAP ERP C
- Introduction of a Field Service Management System
- Connection of the technicians through mobile solution
- Process optimisation in customer service and more cost transparency
- Successful introduction in Germany and subsequent rollout in other countries
Melitta Professional Coffee Solutions is part of the Melitta group of companies and the specialist for professional coffee supply in the catering and hotel industry. The company includes the Swiss Cafina AG as well as subsidiaries in Austria, France, the Netherlands and the USA, Great Britain, Japan and sales partners worldwide. The company's own customer service department provides maintenance and repair services for Melitta coffee machines 365 days a year.
The core business is the manufacture and worldwide distribution of filter coffee machines and fully automatic coffee machines for the production of coffee specialities. In addition, Melitta Professional Coffee Solutions has its own international customer service ...
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